FAQ's

Q: I dont know what appointment I need - can you advise?

A: Absolutely - please give us a call and we can discuss your requirements and get you booked in. 

Q: I want to pay with cash - is that possible?

A: Definitely. Please drop in to the clinic to pay your deposit in cash to secure your appointment. 

Q: Can I bring someone to the appointment with me?

A: Of course. However, try to limit this to one person only due to space considerations. Please note that your therapist may ask you some questions of a personal nature to help build a clinical picture, so please ensure you will feel comfortable enough to answer these honestly if you have someone else with you. 

Q: What might happen after a initial assessment?

A: There are several things your therapist might suggest at the end of your initial session. 

• Schedule an in-person follow-up appointment - You can do this at the end of your session or online. Your therapist will advise a length of time between appointments based on the treatment you are receiving. It may be recommended that you book an follow-up with a physio or an Exercise Rehabilitation Instructor, depending on what speciality will suit you best. Just let us know if there are any personal circumstances that need to be considered when booking a follow-up appointment. 

• Schedule a tele-health follow-up appointment - You can book this at the end of your session or online. Your therapist will call you to check on your progress and see if you need any adjustments. This is a 15-minute slot.

• Patient Initiated Follow-Up (PIFU) - If you feel that you can manage your rehabilitation with some education, advice and self-management techniques (such as exercise, lifestyle modification etc), we can leave your referral open in case you want to book another appointment. We can agree on a time-frame for this, however it is normally around 3-4 months. If you need a review of the same injury within this time period, you can book an in-person or tele-health follow-up. If you need an appointment for a new injury, please book a new Initial Assessment. 

• Book GP Appointment - If you have raised something that your therapist thinks needs medical investigations, you might be advised to visit your GP. This is likely something non-urgent but will aim to address issues that we aren't able to. 

• Go to A+E - This happens very rarely, but there are some symptoms and combinations of symptoms that are considered a medical emergency. Your therapist will run through everything with you as a part of your assessment, and might advise that you visit the local Accident and Emergency department (the nearest one is Royal Preston Hospital, PR2 9HT). 

Q: Why do I have to pay a deposit? Can't I just pay on the day?

A: Unfortunately due to a history of last minute cancellations and no-shows, we now take 50-100% deposits while booking the appointment. We understand that life happens and plans can change, so if you need to change the date or time of your appointment just let us know as soon as you can. If you need to cancel, you need to give us at least 72 hours notice to get your deposit refunded.

Q: I've got more than one injury, can you assess them all at once?

A: If your injuries relate to one another, we might be able to assess and treat within the scheduled 50 minutes. However, if your therapist feels that this would be too much to fit into the session, you may be advised to book a separate session to assess the other injured body part. This is because we need enough time to fully understand your injury and lifestyle, and we don't want to miss out anything important. Please ask your treating therapist for advice.  

 Q: I haven't heard of an ERI before. What is it?

A: An ERI is an Exercise Rehabilitation Instuctor. This is a role title that has a military roots, as all of our clinicians have a background of working in Military Rehabilitation, from primary care to complex trauma inpatient rehabilitation settings. Our ERI's have a BSc (Hons) in Sports Rehabilitation, and provide a high standard of exercise-based rehabilitation, including highly specialist work in the musculoskeletal, sports and training arenas. ERI's work as part of a multi-disciplinary primary healthcare team and work very closely with the Physiotherapist. The specific intent of an ERI is to return Personnel to operational levels of fitness and function as soon as possible. If you have goals to return to high-level physical goals, a session with an ERI is likely the most suitable for you. If your physiotherapist thinks that you may benefit from this specialisation, they may encourage you to make a ERI follow-up appointment.